Clear products
Cover, limits, exclusions and important conditions should be explained in understandable language.
Our Customer Commitment
Insurance should be easier to understand and simpler to use.
Customers may encounter Coverwolf through one of our consumer brands or through a business they already know and trust.
Although each proposition is designed for a particular audience, every Coverwolf scheme should follow the same underlying principles.
Customer principles
Clear products. Straightforward journeys. Support when it matters.
Fair value
The product and price should provide appropriate value for the customer and target market.
Straightforward digital journeys
Customers should be able to obtain a quote, purchase cover, access documentation and manage their policy without unnecessary friction.
Accessible support
Digital services should be supported by knowledgeable people when customers need additional help.
A simpler claims experience
Claims requirements, next steps and decisions should be communicated clearly, with appropriate updates throughout the process.
Continuous improvement
Customer feedback, complaints, claims and service information should be used to improve products and journeys over time.
Looking for help with an existing policy?
Coverwolf operates a number of individual consumer propositions. Please use the contact information shown on your policy documentation or the website through which you purchased your policy.
This will ensure your enquiry reaches the correct customer service or claims team.